What is a custom AI assistant?
A custom AI assistant helps people find or use information for a particular job. It can be grounded in approved business knowledge, given defined permissions, and designed to ask for help when it cannot answer reliably.
Zyro helps shape the assistant around the people using it and the work they need to complete.
Common use cases
- Internal knowledge: help teammates find answers in approved documentation with references they can check.
- Support assistance: prepare answers to common questions and hand off ambiguous cases to a person.
- Onboarding: make processes and internal guidance easier to navigate.
- Document assistance: summarize or explain relevant information for a human to review.
Start with a trustworthy knowledge base
An assistant is only as useful as the information and permissions behind it. We identify approved sources, who maintains them, and which users should have access. Outdated or conflicting information needs attention before rollout.
A first pilot should have a focused topic, an explicit set of questions it can handle, and a defined escalation path.
Test answers, not just the interface
We define a set of representative questions and check answer quality, source relevance, and how the assistant behaves when information is missing. Depending on the use case, the safest useful response may be a clarification or a handoff.
Plan for ongoing use
Agree on how knowledge is updated, what requires human approval, and how issues are reported. Model providers, hosting, data handling, and any recurring costs should be part of scoping rather than surprises after launch.