The business
Mandalore Fijaciones ↗ supplies industrial fasteners, including screws, nuts, bolts and washers. Based in Parque Avellaneda, Buenos Aires, it serves businesses across several industries.
This project focused on customer service and quotation preparation, while keeping the final sales conversation with a person.
What we implemented
Zyro implemented an AI agent that handles customer inquiries and prepares quotations. The workflow has a defined handoff: when a customer confirms they want to proceed with a quote, the agent passes the conversation to a person.
- 01 / CUSTOMER SERVICE
The agent helps.
Handles customer inquiries.
- 02 / QUOTING
The agent quotes.
Prepares the customer’s quotation.
- 03 / HUMAN-LED CLOSING
A person closes.
When the customer wants to proceed with the quote, the sales team takes over.
A client requirement: people close the sale
Gastón, Mandalore’s owner, asked for a person to handle the sales close. That requirement is part of the agent’s design: customer service and quoting are automated, while closing remains with the team.
The customer’s confirmation of interest marks the transition from the agent’s work to a human sales conversation.
What is in place
- Customer inquiries handled by an AI agent.
- Quotation preparation within the service workflow.
- A handoff when the customer wants to proceed with a quotation.
- Sales closing handled by a person.
Does your business have a similar workflow?
Tell us how inquiries arrive, how you prepare quotes today and where a person needs to step in. That sequence is a practical starting point for defining a first project.
Explore our AI sales systems or learn how we start an AI pilot.